Securus Leads With Listening at ACA Denver to Drive Safer, Smarter Technology

Securus Technologies, an Aventiv company, recently participated in the American Correctional Association (ACA) Conference, where the company’s focus went beyond showcasing technology, it was about listening to its customers and partners. By gathering direct feedback from officers, administrators, and collaborators, Securus ensures that its product development is driven by the real-world needs of the correctional community. This approach reflects the company’s core principle: innovating with input from stakeholders to help solve the complex challenges across corrections.

Today, corrections professionals face staffing shortages, tightening budgets, and an increasing need for effective rehabilitative outcomes. At the ACA Conference, Securus demonstrated how its latest solutions, including the EVOTAB and Officer T80 tablets, OmniLens, and the Securus Cellular Assessment Navigator (SCAN), are designed to address these challenges.

The most valuable part of the event was the direct engagement with those who use the technology every day. Officers and administrators shared their experiences, highlighted challenges, and provided ideas for new features and enhancements. This feedback fuels Securus’ product roadmap, ensuring every innovation is practical and impactful in the field.

“Our innovation begins with listening. The conversations we had at ACA were invaluable, reinforcing that when we take the time to hear directly from officers and administrators, we can design and refine solutions that truly meet their needs,” said Carolyn Carlson, Chief Revenue Officer of Securus Technologies. “Our vision is to create technology that delivers measurable value. Products like EVOTAB and OmniLens demonstrate this commitment by ensuring every innovation we bring to market is purpose-built to make work safer, more efficient, and more impactful.”

This principle extends to Securus’ partnerships. The company collaborated with partners like Workbay to show how secure devices such as EVOTAB can deliver workforce development and reentry tools directly to incarcerated individuals. This collaboration highlights how feedback from multiple stakeholders, including those focused on rehabilitation, can be integrated to create comprehensive solutions.

“Our collaboration with Securus is built on a shared mission to empower incarcerated individuals with the skills and tools they need to succeed after release,” said Mary Hayes, CEO of Workbay. “By integrating our platform with secure devices like EVOTAB, we are ensuring that opportunities for education and career readiness are accessible inside facilities. So far, over 150,000 incarcerated individuals are actively participating in workforce training, and more than 8,400 individuals have secured access to post-release employment support. Together, we are helping to create better outcomes for individuals and stronger communities.”

The energy at the conference underscored the high demand for technology that is not only reliable and secure but also user-friendly and effective in complex environments. By embedding customer feedback into its development process, Securus reinforces its long-term commitment to responsibly deploying technology that supports safer facilities, builds trust with correctional professionals, and creates better rehabilitative outcomes.

For Securus, listening is not just part of the process, it is the driving force behind every product decision, ensuring the value created continues to meet the evolving needs of those it serves.